International orders are available upon request. Email your order to info@coccolareluxandco.com along with a request for shipping cost. Customs duties and import taxes are imposed by the receiving country and are the responsibility of the buyer.

At Coccolare Lux & Co, we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.

Coccolare Lux & Co has also been certified with Internet Shopping Is Safe (ISIS) & Internet Delivery Is Safe (IDIS) accreditations. Consumers can shop online with confidence wherever they see the ISIS & IDIS logos.

Coccolare Lux & Co strives to ensure that our customers are always happy with our products and services. If you are in any way dissatisfied with any of our products, please let us know via email info@coccolareluxandco.com 

Online orders may not be cancelled or changed after receipt of payment. After dispatch of your goods, you may cancel/ change the sale in accordance with the Returns Policy which is available on our website www.coccolareluxandco.com

We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our privacy policy for additional information.

For registered members of Coccolare Lux & Co online, simply navigate to “My Account” and select “View” or “View Account Profile” under “Account Profile” to access your account details and to remove yourself from our emails. If you’re not a registered member but receive our monthly newsletter, you can opt out of the mailing list by clicking the provided link included in the newsletter.

If you are a registered member of Coccolare Lux & Co online, go to my account, and click on ‘view’ or ‘view account profile’ under ‘account profile’. if you have an account Coccolare Lux & Co online, you may click on the link provided on the monthly newsletter to be removed from the mailing list.

Online orders may not be cancelled or changed after receipt of payment. After dispatch of your goods, you may cancel/ change the sale in accordance with the Returns Policy which is available on our website www.coccolareluxandco.com

If you need to cancel your order, please contact info@coccolareluxandco.com for assistance to cancel your order(s).

Upon clicking “My Orders,” you’ll be prompted to log in using your email address and password. There, you’ll find a comprehensive summary of both your current and past orders.

Once your order is dispatched, tracking its delivery status is a breeze. Simply navigate to “View All Orders” to track your package online with our trusted courier.

In the rare event that you encounter difficulties accessing your order status online, or if you haven’t received a confirmation email within 24 hours or a dispatch email within three working days after placing your order, please ensure to check your junk/spam folder and any secondary email addresses you may have used before reaching out to our consumer care team.

For those who’ve opted for next day delivery, expect to receive both confirmation and dispatch emails on the same day.

To become a reseller, refer to the bottom tab “become a reseller” of the Coccolare Lux & Co website www.coccolareluxandco.com